Designing Outside Your Comfort Zone



GLIDE Goods open for business in Freedom Hall at 330 Ellis St.

Editor’s note: These thoughtful reflections from Nick Crampton of the wonderful Adaptive Path team come as we’re in the midst of a re-stocking campaign for GLIDE Goods, the free store GLIDE has recently piloted with the help from the design crew referenced below. If you find yourself moved to learn more and to help the cause, please visit this page—and thank you!  

As a relative newcomer to San Francisco and the Bay Area, my first exposure to GLIDE came fairly recently, during a day of volunteering with GLIDE’s HIV/Hep C Prevention and Harm Reduction team and, subsequently, in a collaboration between my company,, and GLIDE that led to the piloting of the GLIDE Goods program.

Being passionate about social justice and equality, I have a bit of a knack for seeking out unusual ways of exploring a city I’m new to. What an experience working with the amazing team and program participants at GLIDE! It gave me an appreciation for the challenges faced by my new city and, in particular, by its underserved and marginalized populations. Without having worked with GLIDE, I likely would not have developed this new empathy so quickly or in quite the same way.


GLIDE Clinical Director Kenneth Kim assisting a program participant as he chooses items from our GLIDE Goods store.

From the first moment I stepped through the doors, I could tell this place was different.
The genuine level of caring and empathy for the program participants (for starters, the language choice of program participants) that each GLIDE staff member I worked with had was truly inspiring. I could feel the radical inclusivity in every conversation and interaction I had. I have never had the pleasure of working with an organization—either through volunteering or consulting—which so clearly lives its mission and values each and every day.

From that first day of volunteering, through my immersion in GLIDE’s culture during the subsequent collaboration on GLIDE Goods—which involved shadowing staff, chatting with program participants, attending Sunday Celebration, piloting a new service with staff and program participants, and much more—my team and I drew continual inspiration from the compassionate, dedicated and caring work that GLIDE and its staff do for the Tenderloin and San Francisco on a daily basis.

For those of you who would like to learn more, I wrote a blog post about my experiences collaborating with my team from and GLIDE staff to pilot the GLIDE Goods program: the lessons I learned about myself as a designer and as a human being, and how I hope others can apply what I’ve learned to their own work.


Nick Crampton is the Experience Design Lead at Adaptive Path.
Posted in Uncategorized
GLIDE Instagram
Join GLIDE at the SF @marchforourlives this Saturday to support young people in demanding #GunControlNow! We'll meet at GLIDE at noon and walk to Civic Center together. Where your GLIDE gear if you have it, and click the link in our profile to read more about why gun control is a priority advocacy issue at GLIDE.
#marchforourlives #parkland #enough #IWillMarch @momsdemand @bradybuzz @sfmagazine @sfchronicle @theonj3 @angelabrown17 @sf_interfaith Today, GLIDE Harm Reduction partnered with @sfaidsfound, SFDPH and SF Homeless Outreach Team to conduct a health care pop-up at a homeless encampment. It was a great community effort and the Harm Redux crew reports that the residents of the camp really appreciated that we were there for them. GLIDE provided HIV/Hep C Testing and counseling. In spite of the rain, 21 people used our testing services, and many more just came to us to talk about their drug use and receive harm reduction counseling.
We're grateful to this crew! Left to right: Paul Harkin, Amber Taylor, Bill Buehlman and Jason Norelli. #rainorshine #harmreduction #healthcareisahumanright #gettested #healthcareforall GLIDE Church invites you to stand up for smart, sensible gun control laws at the San Francisco March For Our Lives Rally on Saturday, March 24!
WHO: GLIDE Church. And YOU!
WHAT: SF March For Our Lives
WHERE: We will meet at GLIDE at noon and then walk over to Civic Center Plaza together as a group.
WHY: Our children should not have to live in fear of gun violence AT ALL, much less at school. Our teachers should not have to add "taking a bullet" to their job descriptions. We raise our voices in solidarity and demand a safer, more peaceful future for our children, our teachers and our country.
WHEN: Saturday, March 24. The rally starts at 1:00 pm, but we will meet at GLIDE at noon!
Additionally, we will make posters for the rally THIS SUNDAY on March 18 after the 11:00 am Celebration.
If you have any questions, please contact our beloved Rev. Angela Brown at
#ENOUGH #Guncontrol #gunsense #safeschools #parkland #columbine #LasVegas #marchforourlives  @womensmarch @womensmarchbayarea @momsdemand @gabbygiffords @100daysaction @bayresistance @glidefycc @kaye_foster @everytown On Wednesday, the children & teachers from GLIDE's Family, Youth & Childcare Center (FYCC) joined thousands of other students across the nation in the #NationalSchoolWalkout. Our FYCC teachers stress the importance of being community-minded thinkers and global citizens. Demanding #GunControlNow and safety in our schools is an important lesson for our kids, as well as a compassionate and powerful act of solidarity with the #Parklandhighschool students & all victims of school shootings.
Gun control is also a crucial advocacy issue for GLIDE — fighting for our children's education, well-being and their very lives is a direct application of our values and one of the most meaningful efforts to get involved in today.

Much love and support to FYCC and to all the young people across the country who raised their fists in defiance, resistance and mourning. We are with you.
@glidefycc @bayresistance @momsdemand @cityhallsf @100daysaction #keepchildrensafe #safeschools #banassaultweapons #forthekids #ENOUGH #rainorshine

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